Refund and Returns Policy

Effective Date: January 1, 2026

Last Updated: August 29, 2026

Coverage: All purchases made online via techgadget.com.bd

Overview

At Tech Gadget BD (https://techgadget.com.bd/), we strive to ensure 100% customer satisfaction with every purchase. We understand that electronic devices and tech accessories may occasionally present manufacturing defects or suffer damage during transit. This Refund and Returns Policy outlines the conditions, procedures, and guidelines for returning items and requesting refunds.

1. Eligibility Window for Returns

We offer a 7-Day Replacement & Return Guarantee for eligible products purchased from techgadget.com.bd.

• Defective/Damaged Products: You must inform our customer support team within 24 to 48 hours of receiving the package if the item is physically damaged, dead on arrival (DOA), or incorrect.

• Manufacturing Defects: You have up to 7 calendar days from the delivery date to claim a replacement or return if an internal technical fault or manufacturing defect is discovered.

2. Valid Reasons for Returns & Replacement

A return or exchange request will be accepted under the following conditions:

1. Damaged Product: The delivered item is physically damaged, broken, or scratched upon arrival.

2. Defective Product: The device does not turn on, fails to charge, or has functional errors caused by manufacturing faults.

3. Incorrect Item Delivered: The item delivered does not match your ordered product in terms of model, color, specifications, or size.

4. Incomplete Package: Important accessories, manuals, or bundled items promised on the product page are missing from the box.

3. Return Conditions & Requirements

To qualify for a valid return, replacement, or full refund, all returned items must satisfy the following strict conditions:

• Original Packaging: The product must be returned in its original product box with all security seals, serial numbers, IMEI numbers, tags, and branding intact.

• Included Accessories: All original components including chargers, cables, manuals, warranty cards, free gifts, and invoice copies must be included.

• Condition: The item must be unused, unwashed, unaltered, and without any physical damage, dent, liquid damage, or user-induced software modifications (e.g., custom ROMs, rooting).

• Mandatory Unboxing Video: We strongly encourage customers to record an unedited unboxing video from opening the courier parcel to testing the device. This serves as primary evidence for damaged/missing items.

4. Non-Returnable & Non-Refundable Items

The following categories of products and situations are strictly non-returnable and non-refundable:

• Products returned after 7 calendar days from the delivery date.

• Items damaged due to electrical surge, liquid entry, physical drop, misuse, or unauthorized repairs.

• Consumable items such as screen protectors, battery cells, adhesive pads, and thermal paste once opened/used.

• Personal care gadgets (e.g., electric shavers, ear tips, hair clippers) due to hygiene reasons.

• Software products, digital gift cards, or activated digital licenses.

• Products sold during Clearance Sales, Flash Sales, or marked explicitly as "Non-Returnable".

• Change of Mind: (e.g., "I don't like the color", "I no longer need this device") once the parcel is opened or used.

5. Return Process & How to Request

Follow these steps to initiate a return or exchange request:

1. Contact Support: Reach out to our customer care within the eligible period via phone (+880-1700-000000), WhatsApp, or email at support@techgadget.com.bd.

2. Provide Proof: Submit your Order ID, invoice copy, clear photos/videos showing the defect or damage, and the mandatory unboxing video.

3. Return Approval: Our verification team will review your claim within 24–48 hours and provide return instructions along with a Return Authorization ID.

4. Ship the Item:

   • Inside Dhaka: Our doorstep pick-up rider will collect the package (where applicable).

   • Outside Dhaka: Ship the package via a trusted courier service (e.g., Steadfast, Pathao, Sundarban) to our hub address provided by customer support.

5. Quality Inspection: Upon receiving the item at our warehouse, our technical team will inspect the product within 2–3 business days.

6. Refund Policy & Timelines

If a product replacement is unavailable in stock, or if your return is approved for a money refund, we will process the refund according to the guidelines below:

Note: Shipping fees and cash-on-delivery fees paid for the initial delivery are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

7. Shipping Costs for Returns

• Tech Gadget BD Fault: If the return is due to a defective, damaged, or wrong product delivered, Tech Gadget BD will bear 100% of the return courier shipping costs.

• Customer Convenience/Exchange: If an exchange is approved due to customer preference (e.g., model swap where applicable), the customer is responsible for both return courier charges and redelivery fees.

8. Warranty Claims

For products covered under manufacturer warranty (e.g., 6 months, 1 year, or 2 years warranty), warranty service claims beyond the initial 7-day return period will be handled as per the official warranty policy of the brand or distributor.

9. Contact Us for Return & Refund Assistance

If you have any questions or require assistance with returning a product, please contact us:

• Company Name: Tech Gadget BD

• Website: https://techgadget.com.bd/

• Customer Hotline / WhatsApp: +880-1518979802

• Email: support@techgadget.com.bd

• Operating Hours: Saturday to Thursday (10:00 AM – 8:00 PM GMT+6)