Shipping and Delivery Policy

Effective Date: January 1, 2026

Last Updated: August 29, 2026

Coverage Area: All 64 Districts of Bangladesh

Overview

At Tech Gadget BD (https://techgadget.com.bd/), we strive to deliver your favorite tech products, gadgets, and accessories across Bangladesh safely, reliably, and as quickly as possible. This Shipping & Delivery Policy outlines our order fulfillment process, shipping fees, estimated timelines, and customer guidelines.

1. Delivery Coverage & Logistics Partners

We deliver products to all major cities, district headquarters, and upazilas across all 64 districts in Bangladesh.

To ensure safe and prompt delivery, we collaborate with leading third-party courier services (including Steadfast Courier, Pathao Courier, RedX, eCourier, and Sundarban Courier) alongside our dedicated delivery fleet operating inside Dhaka City.

2. Order Processing & Verification

• Order Confirmation: All orders placed on our website are subject to telephone or SMS verification by our customer support team prior to dispatch.

• Cut-Off Time: Orders placed and verified before 3:00 PM (GMT+6) on working days will be processed for dispatch on the same day. Orders placed after 3:00 PM or on official public holidays will be processed on the next business day.

• Operating Hours: Our order processing warehouse operates from Saturday to Thursday (excluding official government holidays).

3. Shipping Charges & Estimated Timelines

Note:

• Express / Same-Day Delivery inside Dhaka City is available for select items upon request for an additional fee.

• Oversized or heavy gadgets may incur weight-based extra shipping fees.

4. Advance Payment Policy

• Inside Dhaka City: Full Cash on Delivery (COD) is supported. You can pay the total invoice amount directly to the delivery rider upon receiving the parcel.

• Outside Dhaka & Suburbs: To prevent fraudulent orders and uncollected packages, customers ordering from outside Dhaka City must pay the shipping fee (BDT 120–150) in advance via bKash, Nagad, or Rocket. The remaining product price will be collected upon delivery via COD.

• High-Value Orders: Orders with a total invoice exceeding BDT 15,000 may require a partial advance payment regardless of the delivery destination.

5. Shipment Tracking

Once your order has been dispatched from our warehouse:

1. You will receive an SMS and/or email containing your Courier Tracking Number and parcel tracking link.

2. You can track your parcel real-time on the respective courier's tracking portal or by logging into your account dashboard at techgadget.com.bd.

6. Package Receipt & Inspection Guidelines

For customer satisfaction and safety, please adhere to the following steps when receiving your shipment:

• Outer Package Inspection: Check the outer condition of the flyer/box before taking delivery. Do not accept any parcel that appears visibly opened, damaged, or re-taped.

• Mandatory Unboxing Video: We strongly advise all customers to record a continuous, unedited Unboxing Video starting from opening the sealed courier bag to powering on/testing the product. This video is mandatory to claim replacements for missing items, wrong items, or transit damage.

7. Delivery Delays & Force Majeure

While we do our best to meet estimated delivery times, delays may occasionally occur due to unforeseen circumstances, including:

• Severe weather conditions, flooding, or natural disasters.

• National holidays, strikes (Hartal/Blockade), or political events.

• Courier network disruptions or incorrect delivery address/contact numbers provided during checkout.

In the event of an unavoidable delay, our customer support team will contact you to provide updated tracking status.

8. Failed Delivery & Return to Warehouse

• Contact Attempts: Courier riders will make up to two (2) attempts to reach you via your provided phone number to execute delivery.

• Return to Origin (RTO): If you are unreachable, refuse delivery without a valid reason, or provide an incomplete address, the parcel will be returned to our central warehouse.

• Re-Delivery Fee: If a package is returned due to customer unavailability or inaccurate contact information, the customer will be required to pay shipping fees again for re-dispatch.

9. Customer Support & Inquiries

If you have any questions regarding your order delivery status, please feel free to contact us:

• Business Name: Tech Gadget BD

• Website: https://techgadget.com.bd/

• Helpline / WhatsApp: +880-1518979802

• Email: support@techgadget.com.bd

• Support Hours: Saturday – Thursday (10:00 AM – 8:00 PM GMT+6)